Our Services

Quality Control Inspection

QCS offers on-site inspection services across Asia for importers worldwide. We inspect a wide range of hardline and softline items from watches, toys, electronics and furnishings, to clothing and footwear. Inspections are conducted in accordance with Acceptance Quality Limit (AQL) or 100% standards and specifically designed to meet each client's needs.

Our inspection teams are trained to scrutinize every product feature, examining even the most intricate detail and classifying defects into critical, major and minor categories. Our teams are capable of working anytime, anywhere and under any conditions to ensure products are properly inspected. We understand the need to have orders shipped on schedule and we assist our clients in meeting delivery deadlines by providing accurate and timely results after each inspection.

Basic inspection criteria include, but are not limited to:

  • Workmanship
  • Construction
  • Cosmetic appearance
  • Child safety testing and compliance (children’s items)
  • Packaging and ticketing requirements
  • Master carton drop tests
  • Verification of UPC stickers and carton markings

Additional criteria for electrical items:

  • Function test, hi-pot test
  • Moisture test
  • Voltage assessment
  • Check for Underwriters Laboratories (UL) approved markings
  • Cord pull test



The 3 major types of inspections QCS conducts are:

Initial Production Inspection (IPI):

Conducted at the beginning of the production run and evaluates the first run of products to determine conformity to specifications. Initial Production Inspections verify that the factory is aligned to your standards. This makes quality related errors during or after production easily avoidable. Besides preventing potential defects that result in costly penalties, IPIs are important in ensuring that the quality and specifications of your product are consistently maintained throughout production.

During Production Inspection (DPI):

Conducted midway through the production and verifies that initial discrepancies have been rectified as well as checks on the average quality of the items. A During Production Inspection can aid the likelihood of defects at the end of production. Not only does this step inform you of possible product flaws that may arise later - closer to the end of the production cycle - it also gives you time to improve the overall quality and value of the finished product.

Final Random / Pre-Shipment Inspection (FRI):

Conducted when the order is packed and ready for shipment. This evaluates the quantity, quality, color, size specifications, aesthetics, packaging and packing details as well as other product specifications at the end of production. Final Random/Pre-Shipment Inspections are essential to assure you that the purchase order you've placed consists of products that meet your specifications and standards. Our inspectors carry out FRIs by randomly selecting samples from the entire collection of packaged merchandise ready for shipment. They meticulously examine and test your product so that in the event of defects, you can take corrective action before the shipment leaves the factory.




Factory Evaluations & Audits

QCS’s long term involvement and experience in the manufacturing industry has led to the creation of this separate department. The auditing department was launched to better address our clients’ concern over their factory conditions. By ensuring your factories adhere to local and international labor laws and working conditions, you are protecting your brand and company.

Our Factory Evaluations and Audits consist of the following:

Factory Evaluations

Factory evaluations are also provided for factory approvals on quality control processes and overall capabilities. It is important to do your due diligence by collecting information about a factory before giving an order to a new supplier. Our auditors will collect documentation to verify financial information, factory official licenses and certification as well as observation of the production line and area. They will collect information from staff count to the number of machines and equipment condition. In addition, an observation of the production area and line are also meticulously critiqued. The auditor will describe the main types of products seen on the lines, process steps and quality systems. Our factory evaluations include a report compiling all written and pictorial data collected by the auditor, allowing your swift revision to determine if a factory is the right partner for your organization.

C-TPAT

With the adoption of Customer Trade Partnership Against Terrorism (C-TPAT) program by the United States Department of Homeland Security, QCS subsequently developed a program to introduce to factories and implement the new security requirements of American retailers. This was in the original copy.
Our experienced auditors go on-site to gather pictorial evidence and assess the security of the factory to ensure C-TPAT compliance. Our C-TPAT program concentrates on loading and shipping security, access control, physical security and personnel.

Human Rights and Social Compliance

Ethical manufacturing and social responsibility are increasingly affecting consumer buying habits. Our social compliance program is designed to ensure our client factories abide by all applicable country laws and uphold our clients' code of ethics.
Our experienced auditors assess the workplace through a tour of the factory and dormitories if provided by the factory, selecting random workers for interview, and reviewing various paperwork and documentation.

The requirements for Human Rights and Social Compliance are based on the following eight performance criteria:

  • Child Labor
  • Forced Labor
  • Health and Safety
  • Freedom of Association and Right to Collective Bargaining
  • Discrimination
  • Disciplinary Practices
  • Working Hours
  • Remuneration




IT Infrastructure

Since its inception, QCS has placed a strong focus on Information Technology. We are technology enthusiasts who operate our own IT department to develop and manage our range of IT programs. At QCS, we are supporters of innovation and have been at the foremost in the development of tailored proprietary software programs exclusive to our clients.
Our customized programs allow our clients to control the information, cosmetics and functionality of their programs. These programs are made accessible only by a Username and Password that we individually assign to clients. Information derived is used to support daily operations and future planning. We are happy to alter the program at any time upon client request.
Protecting our clients is our priority and we strive to establish a confident and trusting association with our services. Our IT programs have been proficiently designed to ensure maximum security. They have been developed using the most up-to-date security applications to protect the confidentiality of our information from viruses and hackers.
An Internet Protocol Virtual Private Network (IPVPN) links our China offices to our Hong Kong headquarters. The IPVPN allows "real-time" and secure access to files, data, and other relevant information. It also facilitates the flow of information and ensures smooth communication between our offices to ultimately provide better service to our clients.

Customized Global Sourcing and QC Systems

Our in-house IT team develops data reporting software personalized to meet each client's individual requirements. These secure systems are constantly updated as inspections are conducted and data becomes available from the field. With this system, the most recent data is readily accessible, and previously collected information is stored in a secure database accessible only by the designated customer. The systems also store the generated customized reports in one database for management's use in short and long-term planning.

Some of the inspection reports generated include:

Inspection booking reports

Shows which factories and inspections have been booked on the day.

Final inspection reports

Contains all the information obtained during the inspection with an emphasis on problem areas to be addressed by the vendor.

Monthly, Quarterly and Yearly reject rate reports by product

Examines which factories need improvement and which factories can be waived for future inspection to maintain cost efficiency.

Product Alert Reports

Provides information about product details and potential QC issues.

QC team investigation reports

Reports on the activities and findings of our internal Audit & Investigation team.